Privacy Policy – Bliss Blend Tea
Effective Date: August 2025
At Bliss Blend Tea, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and disclose your information when you visit our website, purchase our products, subscribe to our newsletter, or contact us.
1. Information We Collect
We may collect:
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Personal details – name, address, phone number, email
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Order details – products purchased, payment information, delivery details
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Optional health information – only if you share it voluntarily when seeking product advice
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Website usage data – IP address, browser type, pages viewed, time spent on site, and cookies
2. How We Collect Information
We collect your information when you:
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Place an order via our online shop
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Contact us by email, phone, social media, or web form
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Sign up for our newsletter
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Participate in promotions or surveys
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Browse our website (through analytics and cookies)
3. Why We Collect Your Information
We collect and use your information to:
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Process and deliver your orders
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Communicate with you about your orders, enquiries, or promotions
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Send you marketing emails
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Provide personalised product advice
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Improve our website, products, and customer service
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Meet our legal and accounting obligations
4. How We Use and Disclose Your Information
We will only share your personal information:
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With service providers (e.g. payment gateways, couriers, email providers) who assist in operating our business and are bound by confidentiality
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Where required by law
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With your consent, if sharing with other professionals for product or health-related advice
We never sell your personal information to third parties.
5. Storage and Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.
Your data is stored securely in password-protected systems. When no longer required, it will be securely deleted or destroyed in line with legal requirements.
6. Access and Correction
You have the right to request access to your personal information and ask us to correct it if inaccurate.
To do this, email us at info@blissblend.com.au. We may need to verify your identity before processing your request.
7. Cookies and Website Analytics
Our website uses cookies and analytics tools to:
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Improve your browsing and shopping experience
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Understand website traffic and visitor behaviour
You can disable cookies in your browser settings, but some features may not function properly.
8. Email Marketing
We only send marketing communications if you have opted in.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of other websites.
10. Overseas Disclosure
We generally store information in Australia, but some service providers (e.g. email or payment processors) may store or process data overseas. Where this happens, we take steps to ensure your information is protected.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Bliss Blend
Email: info@blissblend.com.au
Phone: 0410 460 688
Website: https://www.blissblend.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.